Lessons from Amazon You Should Apply to Your Business
Whether you like it or not, the mega-retailer is influencing your customers. Its search and suggestions are impacting buyer expectations. Their insanely speedy delivery (especially in urban areas and locations where they have warehouses) has now made it easier to order online and have it delivered than it is to go and pick it up. With Amazon, it’s a love-hate relationship. And if you’re in competition with them, we already know which side of that argument you are probably on. But still…There are things you
Christina R. Metcalf
The Do's and Dont's of an Effective Business Apology
Have you ever had to say you’re sorry? Sometimes it’s difficult to even when you’re in the wrong. From apologizing to an employee you've overlooked to a customer who didn't receive the experience you wish they'd had to a public relations snafu, the need for a business apology is bound to happen.
Christina R. Metcalf
