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Chamber Blog

Keeping our members informed on the region, best business practices, and marketing. The Garrett County Chamber of Commerce is now accepting articles from members to post as blogs on the Chamber’s website. These should contain useful information relevant to your industry and might solve a problem member companies may be having or alert members to and describe a new trend. You will get by-line credit for writing the article and we encourage you to include a brief bio about yourself and your business or organization. These are not intended to be a sales pitch. All articles must be approved by the Chamber staff before they are posted to the website. Depending on the number of submissions, we reserve the right to schedule articles for later postings. If you have questions or would like to submit an article contact Nick Sharps at nick@garrettchamber.com or (301) 387-5237.
Thursday, June 2, 2022
5 Great Lessons from Customer Service Mistakes

Every business is convinced they offer stellar service but if you can’t think of a company in your area that offers bad service, it might be you. It’s statistically impossible, not to mention an abuse of a superlative, for every business to offer “the best” service. One is better than the other. We aren’t all 5-stars all the time. But that doesn’t mean we can’t learn from the experience. If you’ve recently received some bad reviews or customer service complaints, here’s how you can learn from them.

Christina R. Metcalf

Monday, September 27, 2021
How to Revive Connections with Former Customers

It happens. People buy from you and they love you. Then life gets in the way, and they don’t return. Sometimes it’s because they no longer have use for your products or services like when you sell gourmet dog biscuits, and they no longer have a pet. Sometimes they moved out of your area, and you don’t offer e-commerce options. Most often though, your business has simply slipped their minds. It’s no longer on their radar or part of their buying habit. It wasn’t something you did. They just have other things

Christina R. Metcalf

Wednesday, June 9, 2021
Dealing with Angry Customers When You’re Short Staffed

The scene is a common one these days. Lines of people waiting to pay in a restaurant, retail establishment, or grocery store. Tempers flare. Customers yell at staff and wonder why there’s only one person checking people out. Your staff thinks, “Who needs this?” and they’re not wrong. They feel overworked and underappreciated. Customers are demanding and loud. Customers vow not to return. It makes for a bad situation for everyone. So what can you do to ensure it doesn’t happen in your business?

Christina R. Metcalf

Friday, March 26, 2021
​4 Deceptively Easy Tips to Improve Customer Relations

Good customer service isn’t something everyone is born knowing. While most of us have been customers the better part of our lives in one aspect or another, many of us don’t take the time to stop and think what makes extraordinary customer service and what tactics build strong customer relations. But we sure know bad customer service when we experience it. That’s why it’s important if you want to offer your customers or clients extraordinary service and build on the relationship that you train your

Christina Metcalf

Friday, February 12, 2021
6 “Better Than Surveys” Ways to Find Out What Your Customers Think

Customer-designed offerings kept a lot of businesses alive during COVID. The idea is a great one, give them what they want, make them feel important, and they’ll return. However, now every moment you spend with a business (online or in-person) is followed by a survey on your experience. These requests are exhausting and make people regret giving out their emails. But it’s important to ensure your business offerings are in-line with what your customers want, right? So how do you ensure this without

Christina Metcalf

Monday, July 6, 2020
5 Ways to Communicate Difficult Business Messages

If there's one thing 2020 has shown us, it's how to bolster our communication skills. We've had cause for a lot of really difficult conversations with our customers. Nobody ever wants to give bad news but 2020 seems like the year we have to keep reiterating and sharpening our communication skills with difficult messages. But if you feel like you've had challenge after challenge and you're still wondering the best way to deliver those difficult messages, let's take a look at a few tactics you might use.

Christina R. Metcalf

Friday, February 28, 2020
Lessons from Amazon You Should Apply to Your Business

Whether you like it or not, the mega-retailer is influencing your customers. Its search and suggestions are impacting buyer expectations. Their insanely speedy delivery (especially in urban areas and locations where they have warehouses) has now made it easier to order online and have it delivered than it is to go and pick it up. With Amazon, it’s a love-hate relationship. And if you’re in competition with them, we already know which side of that argument you are probably on. But still…There are things you

Christina R. Metcalf

Friday, January 3, 2020
Tips and Tricks to Ace Experiential Marketing

Experiential marketing is a big way to get your audience's attention. In the past, it was something only big brands did. But now mom and pop businesses are getting involved and realize it doesn't have to cost a lot of money to give your customers a memorable experience. The return-on-investment is quite high with experiential marketing because people remember experiences. They share them and they write reviews based on them. If you want to improve your sales and get more people talking about your business,

Christina R. Green

Thursday, November 14, 2019
4 Ways to Pull Great Stories Out of Your Customers

Storytelling makes for amazing marketing because people don't realize they're being marketed to. They're pulled into the story. They develop an emotional attachment to your business and they stick around for the resolution. But finding the stories isn't always easy. Sometimes you're fortunate enough to have a loyal customer who bathes you in compliments. More often than not, these stories are silent successes that aren't shared with you. You need to find a way to dig these up so that you can breathe life

Christina R. Green

Thursday, October 17, 2019
8 Mistakes the Average Business Makes Engaging Online

If you’re online for business, you’ve likely been told to engage and be human. But what does that look like? And can you do it wrong? Yes, you can but it’s also easy to avoid these common mistakes.

Christina R. Green

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